OUR POLICIES

More about Ponderosa Ridge

PONDEROSA RIDGE LODGING PROPERTIES

The Ponderosa Ridge is an exclusive property where every guest reservation is both important and special to us. If your travel plans change and you must cancel your reservation, please call us at least 3 (three) days* prior to your arrival date to cancel your reservation.

In the unlikely event that you must cancel with less than three (3) days* notice, shorten your stay or check out early, please understand that we must ask you to take responsibility for your entire reservation. If we can rebook your room(s), a full or partial refund will be made.

Rates/policies are subject to change and vary during high impact periods and special requests. *A 30-day cancellation notice is required on whole house bookings and for some holidays and special events.

CHECK-IN: 3:00 PM - 6:00 PM. If arriving outside of check-in times, please call to make arrangements.

CHECK OUT: 11:00 AM.

MAXIMUM OCCUPANCY:
Two persons per room. No cribs or roll-a-ways available. No children under 12 years of age, no exception. Children between the ages of 12-17 years of age may be accommodated, call or email before booking.

HOT TUB RULES: Hot tub is 24/7 please be quiet between the hours of 10:00pm - 8:00am. No Food in the hot tub room, drinks are okay.

ORCHARD RULES AND GUIDELINES:
The ground is uneven (rough terrain) please be mindful of where you are walking at all times. Wear proper shoes (sandals and flip-flops are not recommended). Please do not climb the trees or break branches to get to the fruit. Do Not step on or pull out the sprinklers and waterlines.

NO SMOKING POLICY:

This is a non-smoking property, inside and outside. This includes, but not limited to: cigarettes, marijuana, and vaping. We are located in a very wooded area. Fire safety is extremely important.

NOTE: There will be a $750 damage fee charged, to the credit card on file, if any substance is smoked or vaped in any room.

KITCHEN: Kitchen is NOT open to guests. Plan accordingly. Which includes, but not limited to: Refrigerator/Freezer, Microwave, Stove and Oven. There is a small wine/cooler refrigerator that guests may use in the common area. It does not lock.

PET POLICY:

Rover's Room is the only over-night room that 2 dogs maximum are allowed, up to 40 pounds each. In making your reservations, please reserve Rover's Room.

If your dog weighs more than 40 pounds, or to see if another type of animal would be allowed, please contact us directly.

PERSONAL ITEMS RETURNED: If personal items are left behind, there will be a charge of $15.00 for sending back.

GIFT CERTIFICATE POLICIES:

Gift certificates must be presented at check-in along with a valid driver's license. Gift certificates are transferable. Any remaining amount on gift certificates can be used at a later date up to the expiration date. Gift certificates cannot be redeemed for cash.